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1: After I register my account or upgrade my listing HOW LONG does it take before I can see it ?
Your listing upgrade should be visible more or less immediately. The upgrade occurs automatically as soon as the electronic payment confirmation is received (usually under 1 minute).

2: I want to register under a CATEGORY that is not shown - can I add a new category ?
New Categories can only be added by us. However we are happy do this - as long as the new category is appropriate. Send us an email with details of your request.

3: Can I CHANGE my details once I have registered a listing ?
Yes, if you login with your username and password you can change any of your details. The only exception is your listing category. if you wish to change this you will need to contact us.

4: There are already lots of therapists listed under my category. If I select a Basic+ listing will I always be at the bottom ?
No. The order in which the entries are displayed is entirely random, so each time someone looks at the list it will be in a different order. However Sponsor, Premium and Enhanced listings will always appear first, then Basic+, then finally Basic (unregistered). If there are 200 therapists under your category, on average (if you have only a 'Basic' listing) you will be on page 8, but occasionally you may be on the first page - or on the last page. However if you upgrade your listing you'll always be at the top of the list, and with a Sponsor or Premium listing you'll always be on the first page.

5: Are there any DEMOS that I can look at to see all of the features ?
Yes, if you select the 'Therapy Type' search option and look in the bottom category ("zxy -DEMO ONLY- xyz"), you will see demo listings of all of the various types available. Click on the 'Profile' option of the Premium listing to see downloadable .pdf, video and Powerpoint presentations.

6: Do I have to put a LINK to Healers.co.uk from my website ?
Yes, but only if you have an unpaid listing - this is part of your agreement. If you do not have a website then you can request that this requirement is waived, but Healers.co.uk run regular checks and may delete listings that do not comply. The code for the links can be found by clicking here.

7a: Can I put website URLs in the Descriptive text (Profile) part of the listing ?
(2020 change) You can include URL's in the Profile Text (HTML links are inhibited and will not work however), but nowhere else except in those fields intended for website links. However as this text is only displayed with Enhanced, Premium and Sponsor upgrades, the URL's will not be visible for Basic or Basic+ (Registered) listings.

7b: Can I put my email address in the Descriptive text (Profile) part of the listing ?
You should not put Email addresses in your Profile text. The Profile text is only displayed if you have upgraded, and with all upgrades you will have an Email Link on your listing (but the address is not visible). If you include your email address in your Profile, it will be picked up by 'webcrawler' programs, and you will become bombarded with unsolicited junk mail.

8: I have an Enhanced entry but want to upgrade to Premium or Sponsor level. I have already paid for the next 9 months Enhanced - is this credited to me when I upgrade ?
Yes. You should order the upgrade and pay the full amount first. We will then calculate the difference for every full month unused portion of the previous listing, and refund this to you. This only applies if you are ordering a new upgrade for a 12 month period. Email us with your request and we will instruct you on the amount to pay, and how to do this.

9: I have listings under three categories. If I upgrade to e.g. Premium, does this upgrade apply to all of my listings?
No, an Upgrade applies only to a single listing in a single category. You will need to upgrade each listing if you want them all at Premium level. Subscribing to an Upgrade however includes Registration of all of your listings, so any other non-upgraded listing will be at Basic+ level.

10: I have an Enhanced entry but am no longer working as a therapist. Can I cancel and get a refund ?
Most work is taken up configuring the entry initially. We therefore do not give refunds for cancelled accounts, except e.g. in the case of payments which have been duplicated in error.
If the circumstances are such that we agree to give a discretionary refund, a processing charge (minimum £5) will be deducted to cover costs.

11: I am paying quarterly for an Enhanced listing with a recurring subscription payment through Paypal. Is there a minimum period that this subscription has to run ?
No. You can cancel your subscription at any time. Your Enhanced listing will then run until the paid period expires, at which time your listing will revert to Basic level. There is no minimum subscription period with any type of listing, and we do not impose contracts that tie you in to our service.

12: How do I cancel payments from Paypal ?
You simply login to your Paypal account and cancel the subscription profile. Paypal will notify us. Your upgraded listing/registration will then run until the paid period expires, at which time your listing will revert to Basic level. You do not need to notify Healers.co.uk directly if you have cancelled through Paypal.
If you have problems doing this, you can alternatively send an email to us requesting that we cancel the instruction from our side.

13: How do I cancel if I am paying by Standing Order ?
You just need to cancel the payment instruction with your bank. Your upgraded listing/registration will then run until the paid period expires, at which time your listing will revert to Basic level. You can (but do not need to) notify Healers.co.uk of this.

14: How do I cancel if I am paying by Card (Stripe) ?
You just need to send us an email request will details of your listing, asking to cancel the subscription.

15: The characters "##" have appeared in my Profile Text. Why is this ?
This is because you have included unallowable information in your text (see Quick Rules). The information has been deleted by our system and replaced with ## to indicate removed text (also see point 7a and 7b above).

16: All of my listings are shown as 'SUSPENDED'. Why is this ?
This is probably because some of your information has been shown to be out of date.
This is most likely your email address, which you have perhaps changed but you have not updated on our website. If any of our emails to you are unsuccessful, then your account automatically becomes suspended. After a short period of time, suspended accounts will be deleted. To avoid this, you should correct your details as soon as possible, then request unsuspension by notifying us via the contact page.

Searching for a Practitioner

1: How do I get to the practitioner's own website ?
You can only do this if they have an Enhanced, Premium or Sponsor listing. Click on the image or logo on the left of the entry, or on the practitioner's name, or on the "Website" link. You can also find additional website links if you click on the "Further Info" option (Sponsor and Premium only).

2: I am looking for a therapist who can help with anxiety problems. Is it possible to search by illness or condition ?
Yes, in your case if you put 'anxiety' in the Keyword search, all practitioners who have mentioned this in their descriptive text will be displayed (only displays upgraded listings). There are also a number of standard 'problem' keyword reports on the Healers.co.uk home page which may include the problem you wish to search for.

3: How can I email a practitioner ?
If the practitioner only has a free Basic entry, this is not possible, as you have only the address available. If the practitioner has registered their account (Basic+ listings), you will also have telephone numbers.
However if the listing is Enhanced, Premium or Sponsor, you will be able to click on their email link, which will provide you with an online form to email the practitioner directly.
Any information sent by this method is completely secure and private between you and the therapist (no copies are stored by Healers.co.uk).

4: Is there any assurance that a therapist is bona-fide ?
Healers.co.uk is only a directory; it does not vet, and therefore cannot vouch for the qualifications, abilities or integrity of any practitioner listed.
It is therefore important for you to verify these things yourself. Any practitioner shown to be unlawful or dishonest will be removed. In using this website the user acknowledges that listings are not recommendations, and Healers.co.uk accepts no responsibility or liability whatsoever relating to the performance of any practitioners listed.

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